What options do you have for stopping?
There are three paths depending on how long you want to step away. A cool-off of 24 hours to 6 months temporarily blocks your account and suits players who want a break without closing permanently. Permanent self-exclusion takes effect immediately, cannot be reversed within the system and is recommended for anyone who recognises signs of problem gambling.
Account closure for administrative reasons, for example because you are moving abroad or switching to another platform, can also be submitted as a standard closure request. This is processed within 24 hours and does not create a GAMSTOP-style registration. You may in principle open a new account in future, unlike with self-exclusion. You must be 18 or over to hold or reopen an account.
How do you close your account?
Log in and go to Account, then Responsible Gambling. You will find the three options as clearly labelled buttons with explanations. Click the option you want, choose a duration if selecting a cool-off, and confirm with your password. For permanent closure an additional confirmation email is sent that you must click within 24 hours before the closure becomes final.
If you prefer to speak to someone, open live chat and ask a support agent to process the closure on your behalf. Under normal circumstances this takes fewer than 10 minutes. You will receive a confirmation email stating the exact date the closure took effect and which type of closure has been applied.
What happens to your balance and bonuses?
Cash balance is returned to your registered payment method within 24 hours. For crypto it is sent back to the wallet address used for your most recent deposit. For card and bank payments it returns to the same account that made the last deposit. KYC verification must be complete before the payout can proceed; otherwise the process is paused until your documents are approved.
Outstanding bonus balance and active free spins are forfeited at the point of closure. Open bets are settled normally and any resulting winnings are added to your cash balance before payout. VIP points and loyalty status are removed and cannot be recovered later, even if you open a new account.
Can you return after closure?
After a cool-off your account is restored automatically and you can log in as soon as the period ends. A short cool-off has no effect on your VIP level or existing limits, which remain exactly as you left them. Bonus offers published while your cool-off was active may have expired, but you will automatically have access to any promotions running at the time of your return.
After permanent self-exclusion you cannot return to Donbet Casino. Attempts to open a new account under a different name, email address or IP address are detected by our fraud systems and declined, with any associated balance frozen pending verification. Players who want a lengthy break without permanent closure are advised to choose a 6-month cool-off rather than self-exclusion.