Which account rules apply?
One account per person, per household, per IP address and per payment method. Multiple accounts result in all related accounts being frozen and may lead to forfeiture of bonuses or balances associated with the duplicate use. You must be 18 years of age or older and you may not reside in a jurisdiction where online gambling is illegal for the operator. Prohibited countries are listed in clause 3.
Account information must be accurate and kept up to date. Name changes resulting from marriage or legal proceedings require supporting documentation. Address changes can be made by you directly, but significant changes such as moving to a new country may trigger additional KYC requests. Sharing your account with anyone else, including family members, is prohibited and may result in closure without payout.
How does bonus wagering work?
Bonus funds are held separately from your cash balance and must be unlocked by wagering that meets the applicable wagering requirement. The standard wagering requirement is 35x the bonus amount for casino bonuses and 6x for sports bonuses. Slots contribute 100%, video poker and table games 10%, live casino 5%. Bets above £5 per spin while an active bonus is in play may result in cancellation of the bonus.
Bonus balance expires after 30 days if the wagering requirement has not been completed. Exploitation of bonus systems, such as playing low-variance games specifically to clear the requirement safely, falls under our advantage play policy and may result in winnings being withheld. Cash wagers are always used before bonus wagers, meaning that if you hold both, your cash balance is spent first.
What withdrawal limits are in place?
Standard accounts have a withdrawal limit of £5,000 per day, £25,000 per week and £100,000 per month. VIP accounts carry higher limits that increase with each tier up to unlimited at Diamond level. Jackpot wins above the standard limits are paid out in instalments according to an agreed schedule confirmed in your account notification.
First-time withdrawals require KYC verification. In cases of suspicious activity such as unusual login patterns or large deposits, a temporary verification hold may be applied while we review the source of funds. This review typically takes 24 to 48 hours and is carried out under our anti-money laundering obligations. Approval is processed automatically once the required documentation has been received.
How are disputes handled?
Complaints should first be directed to support via live chat or email. If no resolution has been reached after five working days you may escalate to our complaints team at complaints@don-bet.net. That team operates independently from customer support and follows its own review process, delivering a formal decision with reasoning and relevant account logs within 14 days.
If you remain dissatisfied with our decision you may escalate to the independent dispute resolution body listed on our licence. For our current licence that body is eCOGRA. Decisions by eCOGRA are binding on us as the operator and provide you with an independent route outside the court system. UK consumers also have access to the UK Gambling Commission's complaints process for UKGC-licensed operators.