Which tools are available in your account?
Inside your account you will find a Limits section where you can set deposit limits per day, week and month. Loss limits work in the same way but track net losses rather than gross stakes. Session limits warn you after a set amount of time and log you out automatically if you do not respond. A reality-check pop-up interrupts your session every 30 or 60 minutes with a summary of your activity.
Reductions take effect immediately with no delay, so you can act the moment doubt arises. Increases to limits carry a 24-hour cooling-off period to prevent an impulsive decision from opening up extra spending room straight away. All limits remain in place across every new session until you actively change them.
How do cool-off periods and self-exclusion work?
A cool-off blocks your account for 24 hours, 7 days, 30 days or 6 months, whichever you choose. During the cool-off you cannot log in, make deposits or place bets. Any open bets are settled normally and any winnings are credited to your balance so they are available when the break ends.
Self-exclusion is permanent and takes effect immediately with no possibility of reversal within the system. Your balance and any outstanding winnings are returned to your registered payment method within 24 hours. UK players seeking broader protection can register with GAMSTOP free of charge at gamstop.co.uk, which covers all UK Gambling Commission-licensed operators simultaneously. You must be 18 or over to hold an account with Donbet Casino.
Where can you get free help?
GamCare is the leading UK charity for people affected by gambling harm. Their free and confidential National Gambling Helpline is available on 0808 8020 133, 24 hours a day, 7 days a week. You can also reach them via live chat at gamcare.org.uk. BeGambleAware provides free information, advice and support at begambleaware.org and can connect you with specialist treatment services across the UK.
GAMSTOP at gamstop.co.uk lets you self-exclude from all UK licensed online gambling sites in a single step, free of charge. Gamblers Anonymous holds peer-support meetings across the UK for anyone who wants to work through gambling difficulties in a group setting. All of these organisations are fully independent of casino operators and never share your details with any gambling company.
How do you recognise problem gambling behaviour?
Warning signs include gambling more frequently than you planned, spending money set aside for bills or other essentials, chasing losses by increasing your stakes, and hiding your gambling from friends or family. Feeling irritable when someone asks about your gambling, or believing you must win back what you have lost before you stop, are also clear indicators that a problem may be developing.
Early action makes a real difference. Switching on a session limit as soon as you notice you are playing longer than intended, lowering your deposit limit, or activating a one-week cool-off all give you space to step back. Talking to someone you trust or calling a helpline costs nothing and helps you regain perspective before a habit becomes a serious problem.